Shipping Policy

At GloveGear Deals, we’re committed to getting your premium baseball and softball gear to you quickly and ensuring your complete satisfaction. Whether you’re a catcher behind the plate or an outfielder tracking fly balls, we’ve got your equipment needs covered.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to get your gear in the game:

• Standard Shipping ($12.95) – Delivered via DHL or FedEx in 10-15 business days after shipping
• Free Shipping (orders over $50) – Delivered via EMS in 15-25 business days after shipping

Our Hassle-Free Returns Policy

We stand behind our products like a shortstop behind second base. If you’re not completely satisfied with your purchase, we offer easy returns and exchanges within 15 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective:

• Custom gloves (marked as “Custom” in our menu)
• Female fastpitch gear (marked as “Female Fastpitch” in our menu)

Return Requirements

All returned items must be:

• In original, unused condition
• With all original tags and packaging
• Accompanied by proof of purchase

Simple 3-Step Return Process

1. Request Authorization

Email our customer service team at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange
• Reason for return

2. Package & Ship

Once approved, securely package your item(s) and ship to:

Important: We recommend using a trackable shipping method as you’re responsible for the item until it reaches us.

3. Receive Your Refund/Exchange

We’ll process your request within 3 business days of receiving your return.

Refund Timeline & Methods

Once we receive and inspect your return:

• Refund Method: Original payment method (credit card, PayPal, etc.)
• Processing Time: 3-5 business days
• Appearance Time: Depending on your financial institution, it may take 5-10 business days to appear in your account

Shipping costs are non-refundable unless the return is due to our error.

Exchange Policy

For size or product exchanges:

• Follow the standard return process
• Include a note specifying your desired replacement item
• We’ll ship the new item once we process your return (additional shipping charges may apply)

Damaged or Defective Items

If you receive a damaged or defective item (rare as a perfect game), contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund and cover return shipping costs.

International Returns

For customers outside the U.S.:

• You’re responsible for return shipping costs and any customs fees
• Refunds will be issued in USD
• Processing may take additional time for international shipments

Need Assistance?

Our customer service team is ready to assist at [email protected]. We’re committed to ensuring your GloveGear experience is as smooth as a perfectly broken-in mitt.

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear GloveGear Deals Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Item(s) for return/exchange:
- [Product Name]
- [Size/Color/Specifications]

Reason for return/exchange: [Please specify]

For exchanges, I would like: [New Product Details]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]